AI is revolutionizing the way businesses engage their customers, with the potential to propel organizations into an era of unprecedented efficiency and effectiveness.
Amidst the clamor of 2023's AI technological developments, what practical implications does AI have for businesses, their contact centers, and ultimately the experience they deliver to customers?
Hear Craig John (Global Director of Innovation, Davies Group), Henry Iversen (Co-Found & CCO, boost.ai), and James Fett (Director of Data Science, CallMiner) for an illuminating discussion among experts at the forefront of the AI revolution. They’ll explore the implications of AI for individuals and teams within the contact center and CX space and discuss how today’s, and tomorrow’s, AI can enhance the ability to meet business needs while driving customer satisfaction.
In this webinar, you’ll learn:
- How to Separate Hype vs Reality: Set the realistic expectations of AI in its current state and how to avoid common usage pitfalls
- Practical Insights: Understand the real-world effects of leveraging AI for organizational efficiency
- Looking Ahead: Discover where the generative AI market is headed and the potential opportunities that evolution presents
- And more…
Speakers:
Davies Group
Digital Transformation Leader and Innovation Consultant with 10 years experience of enterprise solutions architecture and development; emerging technology and innovation; business entrepreneurship and disruptive strategy. Business executive and CTO leading Codebase[8] from SME to a global business through to acquisition by the Davies Group in 2020.
Davies Technology Solutions are pioneers in technology and for 28 years we have delivered award winning digital innovation designed specifically to unlock commercial potential. With cutting edge software development capabilities, Artificial Intelligence and Robotic Process Automation technology, we prepare organisations of all types for a digital future. DTS work across private and public sector clients, accelerating Digital Transformation and service improvement by putting people at the heart of our solutions.
boost.ai
Henry Vaage Iversen is a co-founder and the Chief Commercial Officer at boost.ai, a Norwegian and US-based software company specializing in AI-powered customer interactions. Boost.ai is the inventor of the world’s most complete software for building, implementing and operating virtual agents powered by conversational AI technology.
Henry was instrumental in establishing key relationships with the company’s early clients, helping to cement boost.ai as a major player in the Nordics. Today, Henry continues to flex his business acumen, fostering existing relationships while expanding boost.ai’s vision for conversational AI into new markets. Henry currently heads the company’s global sales team leading efforts to reach potential customers in various sectors around the world.
Henry holds a Master’s Degree in strategy and management from the University of Stavanger.
Davies Group
Mark is a CX consultant with a wealth of experience in contact centre technology. He has a proven track record in strategic planning and implementation, driving efficiency and enhancing customer experience. Mark works closely with clients to understand their business objectives and develop contact centre strategies that align with their goals.
He can communicate complex technology strategy in a clear and concise manner, helping to gain buy-in from stakeholders at all levels of the organisation. He is passionate about driving digital transformation and leveraging automation, artificial intelligence, and data analytics to optimise customer interactions and deliver personalised experiences and maximising agent performance.
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