In today's dynamic business landscape, understanding and meeting your customers' increasingly demanding needs is pivotal for success.

The implementation of a conversation intelligence solution is a key step towards achieving this goal, but it often involves navigating a complex process that demands meticulous planning and execution. So, how can businesses effectively deploy such a solution to transform every customer interaction into a strategic advantage?

In this webinar, we’ll be hosting Doffie Howard (VP, Business Support, FBCS, Inc.) and Sean Clark (SVP, Platforms, Provana) as they share their invaluable first-hand experience and expertise on successfully navigating the rollout of a conversation intelligence platform.

Attendees will learn:

    • Tips and Best Practices: Proven strategies for implementing your conversation analytics solution effectively.
    • Pitfalls to Avoid: Real-world examples and common pitfalls to steer clear of during the implementation process.
    • How to Drive Results: Ways to harness the power of your conversation intelligence platform to boost operational efficiency, ensure compliance, and increase revenue.

And more...

Speakers:

Sean Clark
SVP, Platforms
Provana

Sean Clark is the Senior Vice President of Platforms at Provana, a leading provider of innovative tech-enabled solutions and Knowledge Process Outsourcing (KPO) for SMBs and regulated enterprises, particularly in industries such as credit and collections. In this role, Sean oversees technology development and acquisition, ensuring alignment with the diverse business challenges faced by stakeholders in debt collection and other regulated sectors.

With 16 years of experience in the collections industry, Sean guides the development of compliance, speech analytics, and consumer experience platforms across various market verticals, contributing to Provana's reputation as a leader in delivering cutting-edge solutions for regulated industries.

Doffie Howard
VP, Business Support
FBCS, Inc.

Doffie Howard, Vice President of Business Support at FBCS, Inc., boasts 25 years of diverse experience in the collections industry. From Collections Manager to CEO, he now leads FBCS in overseeing technology development and acquisition. Doffie's productivity thrives under pressure, and his unique perspective, gained from transitioning from operations to IT, sets him apart and allows him to offer a distinct outlook on the intersection of operations, technology, and regulations within the collections landscape.

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