Revolutionizing Modern Call Centers with Gamification

Derrik Garhart has over 20 years of call center and collections experience. He is currently the Senior Director of Recovery at PFC USA and oversees all collection operations. He has spearheaded the end-to-end implementation of several programs to drive organizational growth and development such as the speech analytics program through Call Miner and various operational projects for PFC's digital transformation.

Derrik has a track record of building high performing teams and fostering a culture of excellence and accountability. He prioritizes employee development and empowerment, recognizing that a motivated and engaged workforce is essential to achieving organizational goals and objectives.

You can connect with Derrik on LinkedIn or reach out via email at [email protected].

Scott Miller joined PFC's team in 2005 and has since played integral roles in both our collections division, PFC Rev, and our self-pay early out division, PFC First. Recognizing his exceptional capabilities, Scott was promoted to the position of Director of Patient Account Resolution at PFC First in 2019. In this capacity, he assumes a crucial role in ensuring the success and ongoing enhancement of our contact center operations. Scott oversees the management of our Patient Account Representative (PAR) Supervisors, their PAR teams, and all associated processes.

Throughout his tenure, Scott has been a driving force behind PFC's omnichannel initiatives, enhancing communication strategies with our clients' patients. His efforts have significantly contributed to streamlining operations and optimizing outcomes for all parties involved.

Jimmy Chebat, the CEO and Founder of ZIZO Technologies, stands out as a forward-thinking leader in the tech industry, focused on improving workplace engagement through gamification. Influenced by his mother's resilience and teachings on valuing individual strengths, Jimmy embarked on an entrepreneurial path aimed at solving employee engagement challenges in the accounts receivable sector. This journey led him to create a pioneering data analytics tool in 2010, which evolved into ZIZO Technologies by January 2020, integrating gamification to address employee motivation and retention effectively.

Jimmy's leadership philosophy centers on innovation, resilience, and a customer-first mentality, promoting adaptability and a culture of continuous growth. He envisions ZIZO not just as a technological breakthrough but as a means to cultivate a workplace where trust, transparency, and appreciation for each role drive employee satisfaction. Outside of work, Jimmy prioritizes personal growth and work-life balance, engaging in peer programs for self-improvement and leadership skills. His commitment to creating a positive work environment and his holistic approach to leadership underscore the significant impact of innovative solutions on workplace culture.