Are you ready to transform your sales and customer loyalty call processes?

Join us live to discover how DIRECTV successfully leveraged conversation intelligence to enhance their customer interactions and sales process. You’ll learn the intricacies of maximizing every customer conversation with targeted strategies and scoring methods to create a more consistent, positive customer experience.

In this live session, DIRECTV will:

  • Explore the similarities between sales and loyalty processes including key metrics to monitor 
  • How policy and process help shape your real-time guidance strategies
  • Share insights into the categories and scores that truly matter (from sales eligibility to vulnerability identification)
  • Reveal their top tips to overcome objections and make compelling offers while saving at-risk customers 

Secure your spot now and unlock the secrets to maximizing your organization’s success. Register today!

Speakers:

Brian Brennan
Director – Customer Service Speech Analytics
DIRECTV

  • Scoring strategy, client engagement, reporting & analytics for CallMiner
  • 1.5 years working with CallMiner
  • 18 years in customer experience/quality monitoring
Symyria Peters
Lead - Customer Service Speech Analytics
DIRECTV

  • CallMiner support for Loyalty, MDU/Commercial, CHAT
  • Client Management, Reporting & Analytics, Communications
  • 24 years in Customer Care/Experience, 8 years in Client Management
Tommy Peterson
Lead - Customer Service Speech Analytics
DIRECTV

  • Project Intake management, client engagement, reporting & analytics for CallMiner
  • 1.5 years working with CallMiner
  • 20 years in sales/compliance/customer experience/quality monitoring
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