In the dynamic landscape of customer service, TechStyle Fashion Group, renowned for its brands like Fabletics, Savage x Fenty, Shoedazzle, JustFab, FabKids, and YITTY, continually seeks ways to enhance efficiency and effectiveness. Traditional Quality Assurance (QA) processes often fall short, being inconsistent, resource-intensive, and offering only a narrow view of customer interactions. How can businesses transcend these challenges and optimize their QA programs for strategic, data-driven decision-making?
Join us for a live session that delves into the compelling brand story of TechStyle's QA program. Discover how TechStyle’s innovative approach to QA transformed the experiences for the brands under its umbrella. Learn how these groundbreaking strategies not only boosted operational efficiency but also elevated customer and employee satisfaction.
They'll share
- The limitations of conventional QA methodologies and strategies to overcome them
- How to take the “leap of faith” towards efficiency and effectiveness by automating QA
- What harnessing the power of 100% of your customer interactions might look like – including examples of data-driven insights that go beyond the contact center and reach the boardroom
Don't miss this opportunity to revolutionize your QA program and unleash its full potential. Register now!
Featured Speakers:
Crina joined TechStyle OS in 2007 and has worked with CallMiner since 2021. She has over 20 years of experience in Training and Quality, and is a fervent champion of customer satisfaction. Crina has been instrumental in TechStyle's QA & CSAT initiatives as well as innovating strategies for customer retention.
Crina's expertise extends to coaching and mentoring, specialized in supporting global partner quality programs, with a focus on process improvement and team development. She implemented Speech Analytics at TechStyle - Global Member Services, with an emphasis on AI Scorecard and Business Insights.
Jennifer joined CallMiner in 2015 and has over 30 years’ experience in customer service, problem-solving, issue analysis, process improvement, management, and team development. She is an experienced enterprise-level account manager capable of building strong relationships at all levels. She is skilled at driving positive business results and advising companies on how to execute interaction analytics.
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