Join us for an impactful live panel as CallMiner, Nimbus Group, and Alvaria reveal the next generation of quality assurance for South African enterprises. In an environment where skilled QA resources are limited, many organisations rely on manual reviews of small sample sizes, leaving valuable insights untapped.

We will demonstrate how automation and real-time conversation intelligence can transform QA, offering deeper monitoring of compliance, adherence, and agent performance—all while empowering strategic manual scoring to enhance coaching programs.

Key Topics:

  • Challenges and Solutions in South African QA: Learn about the critical QA challenges facing contact centres in South Africa and how automated tools drive compliance and process adherence.
  • Live Product Demo: Experience CallMiner's Auto QA and RealTime capabilities in action, from real-time monitoring to automated quality scoring, designed to capture insights at scale.
  • Long-Term Benefits of Automation: Discover how QA automation can lead to happier employees, higher customer satisfaction, and cost savings by reducing manual effort and refining coaching programs.

Don’t miss this chance to get real-time answers from our expert panel to address specific questions about the South African market and your contact centre needs while seeing how the combined strengths of CallMiner, Nimbus Group, and Alvaria are making it possible for South African businesses to scale QA effectively, ensure compliance, and drive superior customer interactions.

Speakers:

Martin Haines
Managing Director
Nimbus Group

Bruce Skjolde
VP Sales EMEA
Alvaria

Mark Lockyer
Sales Director
CallMiner

Ben Harper
Solutions Architect
CallMiner

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