CallMiner Eureka is a SaaS-based, customer engagement and speech analytics platform that leverages artificial intelligence and machine learning to capture, transcribe and reveal insight from 100% of your customer interactions.
CallMiner’s market leading voice of the customer analytics platform automatically analyzes contacts across all communication channels: calls, chats, emails, SMS, surveys and social.
- Extracts intelligence and insight to improve the customer experience
- Optimized agent culture through automated performance feedback
- Simplify real-time speech analytics audio acquisition
- Articulate the voice of the customer with graphical impact
- Automate agent performance and customer sentiment scoring
- Simple search for topic discovery and trend presentation