CallMiner Eureka is a SaaS-based, customer engagement and speech analytics platform that leverages artificial intelligence and machine learning to capture, transcribe and reveal insight from 100% of your customer interactions. 

CallMiner’s market leading voice of the customer analytics platform automatically analyzes contacts across all communication channels: calls, chats, emails, SMS, surveys and social.

  • Extracts intelligence and insight to improve the customer experience
  • Optimized agent culture through automated performance feedback
  • Simplify real-time speech analytics audio acquisition
  • Articulate the voice of the customer with graphical impact
  • Automate agent performance and customer sentiment scoring
  • Simple search for topic discovery and trend presentation
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