How to Expand Speech Analytics From Compliance to Enterprise-Wide ROI

A common initial goal for implementing a speech analytics solution is to achieve corporate or regulatory compliance attainment on 100% of interactions. Many companies find that they can quickly expand their use cases to multiple operational, CX and performance management objectives.

Attend this webinar to learn how forward-thinking financial service organization Selene Finance did exactly that and achieved remarkable enterprise-wide ROI.

Webinar Details

Date: Wednesday, October 21^st
Time: 2:00 p.m. ET | 11:00 a.m. PT
Length: 1 hour

Meet the Speakers


John Freda VP Compliance and Quality Control	Jeannette Matlack Quality Assurance Business Analyst	Nigel Laddie AVP Dialer Administration	Alex Hittell Oversight Call Center Manager

You'll Learn:

How Selene Finance decreased agent idle time
How they increased agent professionalism
How they achieved great contact center governance
How they matured their speech analytics program
How they aligned client experience goals with agent coaching

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How to Expand Speech Analytics From Compliance to Enterprise-Wide ROI

Webinar Details

Meet the Speakers

You'll Learn:

Meet the Speakers

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The Players

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