How to Expand Speech Analytics From Compliance to Enterprise-Wide ROI

A common initial goal for implementing a speech analytics solution is to achieve corporate or regulatory compliance attainment on 100% of interactions. Many companies find that they can quickly expand their use cases to multiple operational, CX and performance management objectives.

Attend this webinar to learn how forward-thinking financial service organization Selene Finance did exactly that and achieved remarkable enterprise-wide ROI.

Webinar Details

  • Date: Wednesday, October 21st
  • Time: 2:00 p.m. ET | 11:00 a.m. PT
  • Length: 1 hour

Meet the Speakers


John Freda
VP Compliance
and Quality Control

Jeannette Matlack
Quality Assurance
Business Analyst

Nigel Laddie
AVP Dialer

Alex Hittell
Oversight Call Center

You'll Learn:

  • How Selene Finance decreased agent idle time
  • How they increased agent professionalism
  • How they achieved great contact center governance
  • How they matured their speech analytics program
  • How they aligned client experience goals with agent coaching